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Fetch Robotics Partners with Ricoh USA to Offer 24/7 Global Support 

 April 2, 2018

By  Mike Oitzman

Partnership Leverages Worldwide Technical Resources to Support Growing Autonomous Mobile Robot Market

SAN JOSE, Calif. – March 29, 2018 – Fetch Robotics, provider of the leading platform for collaborative robotic solutions, today announced a new support program called FetchCare.  FetchCare provides round-the-clock Fetch Robotics support to the company’s worldwide customers in the logistics and warehouse industries.

In partnership with Ricoh USA, Inc., FetchCare proactively, promptly and remotely provides service on the Autonomous Mobile Robots (AMRs) when needed. FetchCare leverages the FetchCore Cloud Robotics Platform, Fetch Robotics’ unique cloud-based software platform, to remotely resolve issues. The relationship with a globally recognized services leader like Ricoh ensures that customers can engage with the right Fetch Robotics support resources as needed.

“Software is the basis of our collaborative robot solutions and allows us to manage and service most issues remotely,” said Melonee Wise, CEO of Fetch Robotics. “We are committed to our customers’ success, and believe FetchCare will provide a high level of proactive service that will resolve issues before they impact productivity.”

For more than eighty years, Ricoh has been driving innovation and helping businesses and individuals work smarter. Ricoh Service Advantage empowers diverse companies of all sizes to expand their footprint and services, enter new regions and markets, enact best practices, and limit costs. This is accomplished through Ricoh’s global network of highly skilled and certified services employees.

“We are thrilled to partner with Fetch to extend their robotics support globally and around the clock,” said Dale Walsh, Director of Service Advantage Innovation at Ricoh USA, Inc. “Fetch’s customers will be able to receive unparalleled service from our massive infrastructure of technical resources to keep warehouse automation running smoothly at all times, at any location.”

About Fetch Robotics
Fetch Robotics develops and manufactures collaborative AMR (Autonomous Mobile Robot) solutions for the warehousing and intralogistic markets. Headquartered in San Jose, California, Fetch Robotics provides the industry’s most extensive and versatile AMR solution and delivers the fastest time to automation for a range of applications, including material handling and data collection. For more information, please visit FetchRobotics.com or follow the company on Twitter @FetchRobotics.

About the author 

Mike Oitzman

Mike Oitzman brings 25 years of product management and product marketing experience to the role of publisher and editor for Mobile Robot Guide. Mike is a respected expert in the mobile robot market and is a frequent panel leader and speaker at events and tradeshows.

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